We expect to process orders within 1-2 business days from the time you place your order. Your jewelry will arrive 2-5 days from the time we ship the order. We'll send you order details and a tracking number via email. Shipping & processing times depend on the shipping method and the items you're ordering For more details, you can check out our Shipping & Delivery Policy
FAQ
We're able to cancel a purchase before the package has tracking assigned. Once the tracking has been assigned, it cannot be cancelled. For assistance, please contact Hey@Forever Lucid.Store
Our E-Gift Cards (Electronic Gift Cards) are not available for purchase, but can be redeemed via Jewelry Rewards. Our gift cards can be used towards your next purchase for any product on our website. Forever Lucid Gift Cards Never Expire
Yes! We offer many different payment methods to help you acquire the perfect jewelry gift. You can visit our Payment Methods page to learn more.
Orders that require shipping within the United States will be delivered within two to five days, depending on your preferred shipping method. You can go to our Track Your Order page to track your package. We'll provide updates at every stage of your order, from the moment you place it, to despatch and delivery. After your order is placed and fulfilled, we'll also send you tracking information via email. Please get in touch if your order hasn't been delivered according to the expected timescales, and we will check your order status.
Yes, to ensure your jewelry is delivered safely we require an adult signature on all orders over $500, Engagement Rings and Wedding Bands. If you have any issues with delivery or shipping, please reach out to Hey@Forever Lucid.Store
We currently ship to the following countries- North America: United States of America, Canada, We'll expand our international options in the near future!
If your package is marked as delivered and you're unable to locate it, or the tracking information has not updated in several days, please contact us at Hey@ForeverLucid.Store Please make sure to check with neighbors or your building security/lobby, as couriers may deliver to an incorrect address. Forever Lucid will open an investigation. Please note, FedEx and UPS investigations can take up to 14 business days to close. Forever Lucid is unable to offer a refund or replacement until the package is deemed lost. Our team will provide you with updates as we receive them!
You can return your item to us, within 30 days after receiving it, as long as it's undamaged, unused, and contained in its original packaging with all tags and labels attached. Unfortunately, we don't offer exchanges. To start your return process, visit our Returns & Refunds Page
You can go to our Returns & Refunds Page to start your return process, You can provide the return as long as it's within the 30 day cancellation period and meets our return criteria. We will email you a return label, Once received, Stick the pre-printed return label on the center of the box and your pre-printed return address on the top left corner of the box. You will need to pay for return shipping when returning an item.
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we'll notify you by email. We aim to process refunds within three to seven days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.
Jewelry Rewards are a way for our customers to receive extra jewelry gifts with every purchase. It's our way of thanking our customers for their loyalty and support!
You can check out our Rewards page to find the newest rewards before shopping for the jewelry you need.
We rarely offer discounts, but we do provide Flexible Financing to help you find the perfect gifts when you need it the most. Discounts may be available during holidays.